In present day technology-driven world, companies depend heavily on efficient and dependable assist desk aid to make certain smooth operations and fantastic customer support. Help desks supports companies play a critical function in supplying technical assistance, troubleshooting, and trouble-solving understanding to agencies and their clients.
These companies offer a wide range of services, including ticket management, remote assistance, software support, and proactive monitoring, all aimed at resolving issues promptly and maintaining optimal system performance.
With their expertise, professionalism, and commitment to customer satisfaction, these top 25 help desk support companies are instrumental in empowering businesses to overcome challenges, enhance productivity, and deliver exceptional user experiences.
1. Zendesk Inc.
- Company Name: Zendesk
- Founders: Mikkel Svane, Morten Primdahl, Alexander Aghassipour
- Founded Year: 2007
- Headquarters: San Francisco, California, USA
- Product Categories: Help Desk Software, Customer Service Software, IT Service Management
- Description: Zendesk provides a cloud-based customer service platform that helps businesses build better relationships with their customers.
- Key Features: Ticket management, self-service portals, live chat, social media integration, analytics and reporting.
2. Freshworks Inc.
- Company Name: Freshdesk
- Founders: Girish Mathrubootham, Shan Krishnasamy
- Founded Year: 2010
- Headquarters: San Mateo, California, USA
- Product Categories: Help Desk Software, Customer Support Software
- Description: Freshdesk offers a cloud-based help desk solution that enables businesses to provide exceptional customer support across multiple channels.
- Key Features: Ticket management, knowledge base, automation, team collaboration, reporting and analytics.
3. ServiceNow
- Company Name: ServiceNow
- Founders: Fred Luddy
- Founded Year: 2004
- Headquarters: Santa Clara, California, USA
- Product Categories: IT Service Management, Help Desk Software, Service Desk Software
- Description: ServiceNow is a leading provider of cloud-based IT service management solutions, offering a range of tools to streamline and automate IT operations and support processes.
- Key Features: Incident management, problem management, change management, asset management, service catalog.
4. Atlassian Jira Service Management
- Company Name: Atlassian Jira Service Management
- Founders: Mike Cannon-Brookes, Scott Farquhar
- Founded Year: 2002
- Headquarters: Sydney, Australia
- Product Categories: IT Service Management, Help Desk Software, Service Desk Software
- Description: Atlassian Jira Service Management is a powerful service desk solution that allows teams to handle IT requests and incidents efficiently, providing excellent support to internal and external customers.
- Key Features: Incident management, problem management, change management, self-service portal, SLA management.
5. Salesforce Service Cloud
- Company Name: Salesforce Service Cloud
- Founders: Marc Benioff, Parker Harris, Dave Moellenhoff, Frank Dominguez
- Founded Year: 1999
- Headquarters: San Francisco, California, USA
- Product Categories: Customer Service Software, Help Desk Software
- Description: Salesforce Service Cloud is a comprehensive customer service platform that empowers businesses to deliver personalized support experiences across multiple channels.
- Key Features: Case management, knowledge base, omni-channel support, workflow automation, analytics.
6. Microsoft Dynamics 365 Customer Service
- Company Name: Microsoft Dynamics 365 Customer Service
- Founders: Bill Gates, Paul Allen
- Founded Year: 1975
- Headquarters: Redmond, Washington, USA
- Product Categories: Customer Service Software, Help Desk Software
- Description: Microsoft Dynamics 365 Customer Service provides a flexible and scalable customer service solution that helps organizations deliver consistent and personalized support experiences.
- Key Features: Case management, knowledge base, omni-channel engagement, AI-driven insights, productivity tools.
7. BMC Helix ITSM
- Company Name: BMC Helix ITSM
- Founders: Scott Boulette, John J. Moores, Dan Cloer, and John J. Moores Sr.
- Founded Year: 1980
- Headquarters: Houston, Texas, USA
- Product Categories: IT Service Management, Help Desk Software, Service Desk Software
- Description: BMC Helix ITSM provides a comprehensive suite of IT service management solutions, empowering organizations to streamline their support processes and deliver high-quality IT services.
- Key Features: Incident management, problem management, change management, asset management, service catalog.
8. Freshservice
- Company Name: Freshservice
- Founders: Girish Mathrubootham
- Founded Year: 2010
- Headquarters: San Mateo, California, USA
- Product Categories: IT Service Management, Help Desk Software, Service Desk Software
- Description: Freshservice is a cloud-based IT service management solution that helps businesses deliver exceptional IT support and streamline their IT service desk operations.
- Key Features: Incident management, problem management, change management, asset management, knowledge base.
9. Zoho Desk
- Company Name: Zoho Desk
- Founders: Sridhar Vembu
- Founded Year: 1996
- Headquarters: Austin, Texas, USA
- Product Categories: Help Desk Software, Customer Support Software
- Description: Zoho Desk is a comprehensive customer support platform that enables businesses to deliver top-notch customer service across various channels.
- Key Features: Ticket management, multi-channel support, automation, analytics, self-service portal.
10. Spiceworks Help Desk
- Company Name: Spiceworks Help Desk
- Founders: Jay Hallberg, Scott Abel, Greg Kattawar, Francis Sullivan
- Founded Year: 2006
- Headquarters: Austin, Texas, USA
- Product Categories: Help Desk Software, IT Management Software
- Description: Spiceworks Help Desk offers a free, cloud-based IT help desk software that simplifies ticket management and improves IT support efficiency.
- Key Features: Ticketing system, knowledge base, user portal, reporting, asset management.
11. SolarWinds Service Desk
- Company Name: SolarWinds Service Desk
- Founders: Donald Yonce
- Founded Year: 1999
- Headquarters: Austin, Texas, USA
- Product Categories: IT Service Management, Help Desk Software, Service Desk Software
- Description: SolarWinds Service Desk provides a robust IT service management solution that helps organizations manage and resolve IT issues effectively.
- Key Features: Incident management, problem management, change management, self-service portal, asset management.
12. SysAid
- Company Name: SysAid
- Founders: Israel Lifshitz
- Founded Year: 2002
- Headquarters: Tel Aviv, Israel
- Product Categories: IT Service Management, Help Desk Software, Service Desk Software
- Description: SysAid offers a comprehensive IT service management solution that enables businesses to streamline their IT support and service delivery processes.
- Key Features: Incident management, problem management, change management, asset management, knowledge base.
13. Jitbit HelpDesk
- Company Name: Jitbit HelpDesk
- Founders: Alex Yumashev
- Founded Year: 2005
- Headquarters: London, United Kingdom
- Product Categories: Help Desk Software, Customer Support Software
- Description: Jitbit HelpDesk is a simple and affordable help desk software that allows businesses to provide efficient customer support and manage support tickets effectively.
- Key Features: Ticket management, email integration, knowledge base, automation,
14. TeamSupport
- Company Name: TeamSupport
- Founders: Robert C. Johnson, Eric Harrington
- Founded Year: 2008
- Headquarters: Dallas, Texas, USA
- Product Categories: Help Desk Software, Customer Support Software
- Description: TeamSupport is a collaborative customer support platform that helps B2B companies provide personalized and efficient customer service.
- Key Features: Ticket management, customer database, collaboration tools, reporting, customer self-service.
15. Kayako
- Company Name: Kayako
- Founders: Varun Shoor
- Founded Year: 2001
- Headquarters: London, United Kingdom
- Product Categories: Help Desk Software, Customer Service Software
- Description: Kayako is a customer service platform that enables businesses to provide seamless support across various channels and deliver exceptional customer experiences.
- Key Features: Ticket management, live chat, customer engagement, customer self-service, reporting.
16. ManageEngine ServiceDesk Plus
- Company Name: ManageEngine ServiceDesk Plus
- Founders: Girish Mathrubootham
- Founded Year: 1996
- Headquarters: Pleasanton, California, USA
- Product Categories: IT Service Management, Help Desk Software, Service Desk Software
- Description: ManageEngine ServiceDesk Plus is a comprehensive IT help desk and asset management software that helps organizations provide efficient IT support services.
- Key Features: Incident management, problem management, change management, asset management, knowledge base.
17. Help Scout
- Company Name: Help Scout
- Founders: Nick Francis, Jared McDaniel
- Founded Year: 2011
- Headquarters: Boston, Massachusetts, USA
- Product Categories: Help Desk Software, Customer Support Software
- Description: Help Scout is a customer service platform that enables businesses to deliver personalized and efficient support experiences to their customers.
- Key Features: Email management, team collaboration, customer satisfaction ratings, reporting, automation.
18. HappyFox
- Company Name: HappyFox
- Founders: Shalin Jain
- Founded Year: 2011
- Headquarters: Irvine, California, USA
- Product Categories: Help Desk Software, Customer Support Software
- Description: HappyFox is a cloud-based customer support software that helps businesses provide exceptional support to their customers through various channels.
- Key Features: Ticket management, knowledge base, automation, live chat, reporting.
19. Desk.com
- Company Name: Desk.com
- Founders: Alex Bard, Mathew J. Bellows, Brad Birnbaum, Michael Grishaver
- Founded Year: 2009
- Headquarters: San Francisco, California, USA
- Product Categories: Help Desk Software, Customer Support Software
- Description: Desk.com is a customer support platform that allows businesses to deliver personalized support experiences and build lasting customer relationships.
- Key Features: Ticket management, case management, multi-channel support, self-service portal, reporting.
20. TeamViewer
- Company Name: TeamViewer
- Founders: Dr. Tilo Rossmanith, Dr. Andreas Koenig
- Founded Year: 2005
- Headquarters: Göppingen, Germany
- Product Categories: Remote Support Software, Help Desk Software
- Description: TeamViewer is a remote support software that enables businesses to provide technical assistance to customers and employees from anywhere.
- Key Features: Remote control, file transfer, multi-platform support, session recording, collaboration tools.
21. LiveAgent
- Company Name: LiveAgent
- Founders: Andrej Harsani
- Founded Year: 2004
- Headquarters: Pleasanton, California, USA
- Product Categories: IT Service Management, Help Desk Software, Service Desk Software
- Description: LiveAgent offers a help desk and live chat software designed to provide excellent customer support. It offers ticketing, live chat, customer portal, and knowledge base features to streamline support operations and enhance customer satisfaction.
- Key Features: Incident management, problem management, change management, asset management, knowledge base.
22. Intercom
- Company Name: Intercom
- Founders: Eoghan McCabe, Des Traynor, Ciaran Lee, David Barrett
- Founded Year: 2011
- Headquarters: San Francisco, California, USA
- Product Categories: Help Desk Support, Customer Messaging, Live Chat, Customer Engagement, Knowledge Base, and more.
- Description: Intercom provides a customer messaging platform that includes help desk support functionalities. It enables businesses to engage with customers through live chat, targeted messages, and self-service support to provide a personalized customer experience.
- Key Features: Ticket management, live chat, customer engagement, customer self-service, reporting.
23. TeamViewer
- Company Name: Zoho Desk
- Founders: Sridhar Vembu
- Founded Year: 1996
- Headquarters: Austin, Texas, USA
- Product Categories: Help Desk Software, Customer Support Software
- Description: Zoho Desk is a comprehensive customer support platform that enables businesses to deliver top-notch customer service across various channels.
- Key Features: Ticket management, multi-channel support, automation, analytics, self-service portal.
24. ConnectWise
- Company Name: ConnectWise
- Founders: Arnie Bellini, David Bellini
- Founded Year: 1982
- Headquarters: Tampa, Florida, USA
- Product Categories: Help Desk Support, Remote Monitoring and Management (RMM), Automation, Network Management, and more.
- Description: ConnectWise Automate is an RMM (Remote Monitoring and Management) platform with help desk support capabilities. It allows managed service providers (MSPs) to remotely monitor and manage customer IT systems, automate tasks, and deliver proactive support.
- Key Features: Incident management, problem management, change management, asset management, knowledge base.
25. Gorgias
- Company Name: Gorgias
- Founders: Romain Lapeyre, Alex Plugaru
- Founded Year: 2015
- Headquarters: San Francisco, California, USA
- Product Categories: Help Desk Support, Customer Service, E-commerce Support, Ticketing System, Automation, and more.
- Description: Gorgias is a help desk support platform specifically designed for e-commerce businesses. It integrates with various e-commerce platforms to provide efficient customer service, automate support tasks, and streamline communication channels.
- Key Features: Case management, knowledge base, omni-channel support, workflow automation, analytics.
