Service desk software plays a crucial role in managing and resolving IT service requests efficiently. It helps organizations provide excellent customer support, streamline IT operations, and enhance overall productivity.
In this article, we present the top 25 service desk software companies that offer robust solutions to meet the diverse needs of businesses. From ticket management to knowledge base systems and automation tools, these companies deliver powerful software to optimize IT service delivery and enhance user satisfaction.
Whether you’re a small business or an enterprise, finding the right service desk software can transform your IT support capabilities and drive organizational success.
Explore our list of the top 25 service desk software companies and discover the ideal solution for your business needs.
1. Zendesk Inc.
- Company Name: Zendesk
- .Founders: Mikkel Svane, Alexander Aghassipour, Morten Primdahl
- Founded: 2007
- Headquarters: San Francisco, California, USA
- Product Categories: Customer Service Software, IT Service Management
- Description: Zendesk is a customer service and IT service management platform that offers a service desk software solution. It enables organizations to streamline their support processes, manage IT incidents and requests, and provide exceptional customer experiences through its user-friendly interface and robust features.
- Key Features:
- Ticketing and incident management
- Self-service portal and knowledge base
- SLA management and performance reporting
- Automation and workflow management
- Integration with other business tools
2. Freshworks Inc.
- Company Name: Freshdesk
- Founders: Girish Mathrubootham, Shan Krishnasamy
- Founded Year: 2010
- Headquarters: San Mateo, California, USA
- Product Categories: Service Desk Software, Customer Support Software
- Description: Freshdesk offers a cloud-based Service Desk solution that enables businesses to provide exceptional customer support across multiple channels.
- Key Features: Ticket management, knowledge base, automation, team collaboration, reporting and analytics.
3. ServiceNow
- Company Name: ServiceNow
- Founders: Fred Luddy
- Founded Year: 2004
- Headquarters: Santa Clara, California, USA
- Product Categories: IT Service Management, Service Desk Software, Service Desk Software
- Description: ServiceNow is a leading provider of cloud-based IT service management solutions, offering a range of tools to streamline and automate IT operations and support processes.
- Key Features: Incident management, problem management, change management, asset management, service catalog.
4. Atlassian Jira Service Management
- Founders: Mike Cannon-Brookes, Scott Farquhar
- Founded: 2002
- Headquarters: Sydney, Australia
- Product Categories: IT Service Management, IT Operations Management
- Description: Atlassian Jira Service Management is a popular service desk software that enables organizations to deliver exceptional IT services. It offers features such as incident management, problem management, change management, and knowledge base management, all integrated with the powerful Jira platform.
- Key Features:
- Incident, problem, and change management
- SLA management and service level reporting
- Self-service portal and knowledge base
- IT asset and configuration management
- Integration with other Atlassian tools
5. Salesforce Service Cloud
- Company Name: Salesforce Service Cloud
- Founders: Marc Benioff, Parker Harris, Dave Moellenhoff, Frank Dominguez
- Founded Year: 1999
- Headquarters: San Francisco, California, USA
- Product Categories: Customer Service Software, Service Desk Software
- Description: Salesforce Service Cloud is a comprehensive customer service platform that empowers businesses to deliver personalized support experiences across multiple channels.
- Key Features: Case management, knowledge base, omni-channel support, workflow automation, analytics.
6. Microsoft Dynamics 365 Customer Service
- Company Name: Microsoft Dynamics 365 Customer Service
- Founders: Bill Gates, Paul Allen
- Founded Year: 1975
- Headquarters: Redmond, Washington, USA
- Product Categories: Customer Service Software, Service Desk Software
- Description: Microsoft Dynamics 365 Customer Service provides a flexible and scalable customer service solution that helps organizations deliver consistent and personalized support experiences.
- Key Features: Case management, knowledge base, omni-channel engagement, AI-driven insights, productivity tools.
7. BMC Helix ITSM
- Company Name: BMC Helix ITSM
- Founders: Scott Boulette, John Moores
- Founded: 1980
- Headquarters: Houston, Texas, USA
- Product Categories: IT Service Management, IT Operations Management
- Description: BMC Helix ITSM is a comprehensive service desk software that helps organizations manage their IT services and operations effectively. It offers features such as incident management, problem management, change management, asset management, and service catalog, all designed to deliver superior IT service experiences.
- Key Features:
- Incident, problem, and change management
- Service level management and reporting
- Asset and configuration management
- Service catalog and self-service portal
- Integration with other BMC Helix modules
8. Freshservice
- Company Name: Freshservice
- Founders: Girish Mathrubootham
- Founded Year: 2010
- Headquarters: San Mateo, California, USA
- Product Categories: IT Service Management, Service Desk Software, Service Desk Software
- Description: Freshservice is a cloud-based IT service management solution that helps businesses deliver exceptional IT support and streamline their IT service desk operations.
- Key Features: Incident management, problem management, change management, asset management, knowledge base.
9. Zoho Desk
- Company Name: Zoho Desk
- Founders: Sridhar Vembu
- Founded Year: 1996
- Headquarters: Austin, Texas, USA
- Product Categories: Service Desk Software, Customer Support Software
- Description: Zoho Desk is a comprehensive customer support platform that enables businesses to deliver top-notch customer service across various channels.
- Key Features: Ticket management, multi-channel support, automation, analytics, self-service portal.
10. Spiceworks Service Desk
- Company Name: Spiceworks Service Desk
- Founders: Jay Hallberg, Scott Abel, Greg Kattawar, Francis Sullivan
- Founded Year: 2006
- Headquarters: Austin, Texas, USA
- Product Categories: Service Desk Software, IT Management Software
- Description: Spiceworks Service Desk offers a free, cloud-based IT Service Desk software that simplifies ticket management and improves IT support efficiency.
- Key Features: Ticketing system, knowledge base, user portal, reporting, asset management.
11. SolarWinds Service Desk
- Company Name: SolarWinds Service Desk
- Founders: Donald Yonce
- Founded Year: 1999
- Headquarters: Austin, Texas, USA
- Product Categories: IT Service Management, Service Desk Software, Service Desk Software
- Description: SolarWinds Service Desk provides a robust IT service management solution that helps organizations manage and resolve IT issues effectively.
- Key Features: Incident management, problem management, change management, self-service portal, asset management.
12. SysAid
- Company Name: SysAid
- Founders: Israel Lifshitz
- Founded Year: 2002
- Headquarters: Tel Aviv, Israel
- Product Categories: IT Service Management, Service Desk Software, Service Desk Software
- Description: SysAid offers a comprehensive IT service management solution that enables businesses to streamline their IT support and service delivery processes.
- Key Features: Incident management, problem management, change management, asset management, knowledge base.
13. Jitbit
- Company Name: Jitbit
- Founders: Alex Yumashev
- Founded Year: 2005
- Headquarters: London, United Kingdom
- Product Categories: Service Desk Software, Customer Support Software
- Description: Jitbit HelpDesk is a simple and affordable Service Desk software that allows businesses to provide efficient customer support and manage support tickets effectively.
- Key Features: Ticket management, email integration, knowledge base, automation,
14. TeamSupport
- Company Name: TeamSupport
- Founders: Robert C. Johnson, Eric Harrington
- Founded Year: 2008
- Headquarters: Dallas, Texas, USA
- Product Categories: Service Desk Software, Customer Support Software
- Description: TeamSupport is a collaborative customer support platform that helps B2B companies provide personalized and efficient customer service.
- Key Features: Ticket management, customer database, collaboration tools, reporting, customer self-service.
15. Kayako
- Company Name: Kayako
- Founders: Varun Shoor
- Founded Year: 2001
- Headquarters: London, United Kingdom
- Product Categories: Service Desk Software, Customer Service Software
- Description: Kayako is a customer service platform that enables businesses to provide seamless support across various channels and deliver exceptional customer experiences.
- Key Features: Ticket management, live chat, customer engagement, customer self-service, reporting.
16. ManageEngine ServiceDesk Plus
- Company Name: ManageEngine ServiceDesk Plus
- Founders: Girish Mathrubootham
- Founded Year: 1996
- Headquarters: Pleasanton, California, USA
- Product Categories: IT Service Management, Service Desk Software, Service Desk Software
- Description: ManageEngine ServiceDesk Plus is a comprehensive IT Service Desk and asset management software that helps organizations provide efficient IT support services.
- Key Features: Incident management, problem management, change management, asset management, knowledge base.
17. Help Scout
- Company Name: Help Scout
- Founders: Nick Francis, Jared McDaniel
- Founded Year: 2011
- Headquarters: Boston, Massachusetts, USA
- Product Categories: Service Desk Software, Customer Support Software
- Description: Help Scout is a customer service platform that enables businesses to deliver personalized and efficient support experiences to their customers.
- Key Features: Email management, team collaboration, customer satisfaction ratings, reporting, automation.
18. HappyFox
- Company Name: HappyFox
- Founders: Shalin Jain
- Founded Year: 2011
- Headquarters: Irvine, California, USA
- Product Categories: Service Desk Software, Customer Support Software
- Description: HappyFox is a cloud-based customer support software that helps businesses provide exceptional support to their customers through various channels.
- Key Features: Ticket management, knowledge base, automation, live chat, reporting.
19. Desk.com
- Company Name: Desk.com
- Founders: Alex Bard, Mathew J. Bellows, Brad Birnbaum, Michael Grishaver
- Founded Year: 2009
- Headquarters: San Francisco, California, USA
- Product Categories: Service Desk Software, Customer Support Software
- Description: Desk.com is a customer support platform that allows businesses to deliver personalized support experiences and build lasting customer relationships.
- Key Features: Ticket management, case management, multi-channel support, self-service portal, reporting.
20. Cherwell
- Founders: Vance Brown, Arlen Feldman
- Founded: 2004
- Headquarters: Colorado Springs, Colorado, USA
- Product Categories: IT Service Management, Help Desk Software
- Description: Cherwell IT Service Management is a flexible and scalable IT service desk software that enables organizations to streamline their IT operations. It offers features such as incident management, problem management, change management, self-service portal, and reporting, helping teams deliver excellent IT services.
- Key Features:
- Incident, problem, and change management
- Self-service portal and knowledge base
- Service level management and reporting
- Workflow automation and approvals
- Integration with other business tools
21. Alemba
- Founders: Peter Sayers, Jason Hanna
- Founded: 2001
- Headquarters: Manchester, United Kingdom
- Product Categories: IT Service Management, Help Desk Software
- Description: Alemba Service Manager is a flexible IT service management and help desk software that enables organizations to streamline their IT operations. It offers features such as incident management, problem management, change management, self-service portal, and reporting.
- Key Features:
- Incident, problem, and change management
- Self-service portal and knowledge base
- SLA management and reporting
- Automation and workflow engine
- Integration with other business tools
22. TOPdesk
- Founders: Wolter Smit, Erik Jaspers
- Founded: 1993
- Headquarters: Delft, Netherlands
- Product Categories: IT Service Management, Help Desk Software
- Description: TOPdesk is an IT service management and help desk software that helps organizations streamline their service delivery processes. It offers features like incident management, problem management, change management, self-service portal, and asset management.
- Key Features:
- Incident, problem, and change management
- Self-service portal and knowledge base
- Asset and configuration management
- SLA management and reporting
- Automation and integration capabilities
23. Vision
- Founders: Girish Joshi
- Founded: 2007
- Headquarters: Pittsburgh, Pennsylvania, USA
- Product Categories: Help Desk Software, IT Service Management
- Description: Vision Helpdesk is a help desk and IT service management software that allows businesses to streamline their support operations. It offers features like ticket management, automation, knowledge base, and customer self-service, enabling organizations to provide efficient and effective support.
- Key Features:
- Ticket management and tracking
- SLA management and escalation
- Knowledge base and self-service portal
- Help desk automation
- Reporting and analytics
24. Cayzu
- Founders: Indika Abayarathna
- Founded: 2014
- Headquarters: Toronto, Canada
- Product Categories: Help Desk Software, Customer Support Software
- Description: Cayzu is a cloud-based help desk software designed for small and medium-sized businesses. It offers features like ticket management, knowledge base, automation, customer portal, and more, allowing organizations to deliver exceptional customer support.
- Key Features:
- Ticket management and tracking
- Knowledge base and self-service portal
- Help desk automation
- Customer portal and collaboration
- Reporting and analytics
25. TeamViewer
- Company Name: TeamViewer
- Founders: Dr. Tilo Rossmanith, Dr. Andreas Koenig
- Founded Year: 2005
- Headquarters: Göppingen, Germany
- Product Categories: Remote Support Software, Service Desk Software
- Description: TeamViewer is a remote support software that enables businesses to provide technical assistance to customers and employees from anywhere.
- Key Features: Remote control, file transfer, multi-platform support, session recording, collaboration tools.
