Top 15 Help Desk Softwares

Mastering Support Excellence: The Top 15 Help Desk Software Solutions Redefining Customer Service

Embark on a transformative journey through our curated list of the “Top 15 Help Desk Software Solutions.” From streamlining customer interactions to revolutionizing support operations, these cutting-edge platforms redefine customer service. Explore the pinnacle of help desk excellence, where innovation meets efficiency for unparalleled support experiences.

1. Zendesk

• Founders: Mikkel Svane, Morten Primdahl, Alexander Aghassipour
• Founded Year: 2007
• Headquarters: San Francisco, California
• Awards Received: Recognized for Excellence in Customer Service Solutions
• Product Categories: Help Desk Software, Customer Service, IT Service Management
• Description: Zendesk provides a cloud-based help desk and customer service platform, fostering seamless interactions between businesses and customers.
• Key Features:
  • Ticketing System
  • Knowledge Base
  • Multi-Channel Support
  • Automation
  • Reporting and Analytics

2. Freshdesk (Freshworks)

• Founders: Girish Mathrubootham, Shan Krishnasamy
• Founded Year: 2010
• Headquarters: San Bruno, California
• Awards Received: Recognized for Innovation in Customer Support Software
• Product Categories: Help Desk Software, Customer Engagement
• Description: Freshdesk, by Freshworks, offers a cloud-based help desk solution designed for exceptional customer support experiences.
• Key Features:
  • Ticketing and Automation
  • Self-Service Options
  • Multi-Channel Support
  • Knowledge Base
  • Reporting and Analytics

3. ServiceNow

• Founders: Fred Luddy
• Founded Year: 2004
• Headquarters: Santa Clara, California
• Awards Received: Recognized for IT Service Management Excellence
• Product Categories: IT Service Management, Help Desk Software
• Description: ServiceNow provides a comprehensive platform for IT service management and help desk support.
• Key Features:
  • Incident and Problem Management
  • Change Management
  • Self-Service Portal
  • Automation
  • Integration Capabilities

4. Jira Service Management (Atlassian)

• Founders: Mike Cannon-Brookes, Scott Farquhar
• Founded Year: 2002
• Headquarters: Sydney, Australia
• Awards Received: Recognition for Project Management and Service Desk Solutions
• Product Categories: IT Service Management, Help Desk Software
• Description: Jira Service Management, part of the Atlassian suite, provides a collaborative platform for ITSM and help desk support.
• Key Features:
  • Incident and Problem Management
  • Change Management
  • Self-Service Options
  • Automation
  • Reporting and Dashboards

5. Intercom

• Founders: Eoghan McCabe, Des Traynor, Ciaran Lee, David Barrett
• Founded Year: 2011
• Headquarters: San Francisco, California
• Awards Received: Recognized for Innovation in Customer Communication Platforms
• Product Categories: Customer Messaging, Help Desk Software
• Description: Intercom offers a messaging-first help desk platform, empowering businesses to engage with customers seamlessly.
• Key Features:
  • Real-Time Messaging
  • Ticketing System
  • Automation
  • Knowledge Base
  • Customer Segmentation

6. HubSpot Service Hub

• Founders: Brian Halligan, Dharmesh Shah
• Founded Year: 2006
• Headquarters: Cambridge, Massachusetts
• Awards Received: Recognized for Customer Service and CRM Solutions
• Product Categories: Customer Service, Help Desk Software, CRM
• Description: HubSpot Service Hub offers an all-in-one customer service platform, seamlessly integrated with CRM, providing businesses with robust tools for effective help desk support.
• Key Features:
  • Ticketing System
  • Knowledge Base
  • Customer Feedback Surveys
  • Automation
  • Team Collaboration Tools

7. Kayako

• Founders: Varun Shoor
• Founded Year: 2001
• Headquarters: London, United Kingdom
• Awards Received: Recognized for Help Desk and Customer Support Solutions
• Product Categories: Help Desk Software, Customer Service
• Description: Kayako delivers a scalable help desk and customer service solution, designed to enhance customer interactions and support experiences.
• Key Features:
  • Multi-Channel Support
  • Live Chat
  • Knowledge Base
  • Automated Workflows
  • Customer Satisfaction Tracking

8. Zoho Desk

• Founders: Sridhar Vembu
• Founded Year: 1996
• Headquarters: Pleasanton, California
• Awards Received: Recognized for Innovation in CRM and Customer Support
• Product Categories: Help Desk Software, CRM, Customer Service
• Description: Zoho Desk provides a cloud-based help desk solution integrated with CRM, offering businesses tools to deliver exceptional customer support.
• Key Features:
  • Ticketing System
  • AI-powered Automations
  • Multi-Channel Support
  • Knowledge Base
  • Customer Happiness Ratings

9. SolarWinds Service Desk

• Founders: Kevin Thompson
• Founded Year: 1999
• Headquarters: Austin, Texas
• Awards Received: Recognition for IT Service Management and Help Desk Solutions
• Product Categories: IT Service Management, Help Desk Software
• Description: SolarWinds Service Desk offers an ITSM platform with robust help desk capabilities, facilitating efficient issue resolution and service management.
• Key Features:
  • Incident and Problem Management
  • Change Management
  • Asset Management
  • Self-Service Portal
  • Automation

10. TeamSupport

• Founders: Robert C. Johnson
• Founded Year: 2008
• Headquarters: Dallas, Texas
• Awards Received: Recognition for B2B Customer Support Solutions
• Product Categories: Help Desk Software, Customer Service
• Description: TeamSupport focuses on B2B customer support, offering collaborative tools and features to streamline help desk operations for business-to-business interactions.
• Key Features:
  • Ticketing System
  • Collaboration Tools
  • Customer and Contact Management
  • Knowledge Base
  • Reporting and Analytics

11. HappyFox

• Founders: Shalin Jain
• Founded Year: 2011
• Headquarters: Irvine, California
• Awards Received: Recognition for Streamlining Customer Support
• Product Categories: Help Desk Software, Customer Service
• Description: HappyFox provides a user-friendly help desk and ticketing system, designed to enhance customer support operations and facilitate seamless communication.
• Key Features:
  • Ticketing System
  • Automation
  • Knowledge Base
  • Multi-Channel Support
  • Mobile Accessibility

12. LiveAgent

• Founders: Andrej Harsani
• Founded Year: 2004
• Headquarters: Bratislava, Slovakia
• Awards Received: Recognition for Multi-Channel Customer Support Solutions
• Product Categories: Help Desk Software, Live Chat, Customer Service
• Description: LiveAgent offers a comprehensive customer support platform, combining help desk, live chat, and automation to streamline customer interactions.
• Key Features:
  • Ticketing System
  • Live Chat
  • Social Media Integration
  • Knowledge Base
  • Multilingual Support

13. ProProfs Help Desk

• Founders: Sameer Bhatia
• Founded Year: 2005
• Headquarters: Los Angeles, California
• Awards Received: Recognition for Intuitive Help Desk Solutions
• Product Categories: Help Desk Software, Knowledge Management
• Description: ProProfs Help Desk offers an intuitive platform for efficient ticket management, knowledge sharing, and collaboration to streamline customer support.
• Key Features:
  • Ticketing System
  • Knowledge Base
  • Automation
  • Customer Feedback
  • Reporting and Analytics

14. C2 ATOM

• Founders: Claude Remillard
• Founded Year: 2008
• Headquarters: Quebec City, Canada
• Awards Received: Recognition for IT Service Management Excellence
• Product Categories: IT Service Management, Help Desk Software
• Description: C2 ATOM provides a comprehensive IT service management and help desk solution, optimizing service delivery and incident resolution.
• Key Features:
  • Incident and Problem Management
  • Change Management
  • Service Catalog
  • Automation
  • Knowledge Base

15. Gorgias

• Founders: Alex Plugaru, Romain Lapeyre
• Founded Year: 2015
• Headquarters: San Francisco, California
• Awards Received: Recognition for E-commerce Customer Support Solutions
• Product Categories: Help Desk Software, E-commerce
• Description: Gorgias specializes in e-commerce customer support, providing a unified platform for managing customer interactions and streamlining help desk operations.
• Key Features:
  • Ticketing System
  • Automation
  • Integration with E-commerce Platforms
  • Multi-Channel Support
  • Customer History and Insights