Top 15 Call Recording Applications

Capturing Conversations: The Top 15 Call Recording Applications of 2023

Dive into the world of seamless communication and unparalleled insights with our selection of the Top 15 Call Recording Applications for 2023. From compliance and quality assurance to analytics and advanced features, these applications redefine the way businesses capture and leverage conversations, ensuring a comprehensive and efficient communication management experience.

1. Oreka

  • Company Name: Oreka
  • Founders: Not available
  • Founded Year: 2003
  • Headquarters: Spain
  • Awards Received: Not available
  • Product Categories: Call Recording
  • Description: Oreka provides open-source call recording solutions. Their platform is designed for compliance, quality management, and analytics, offering a scalable and customizable solution for various industries.
  • Key Features:
    • Open-source architecture
    • Multi-channel recording
    • Compliance management
    • Quality assurance tools
    • Advanced analytics

2. Verint

  • Company Name: Verint
  • Founders: Dan Bodner
  • Founded Year: 2002
  • Headquarters: Melville, New York, USA
  • Awards Received: Frost & Sullivan’s Market Share Leadership Award (2020)
  • Product Categories: Call Recording, Workforce Engagement
  • Description: Verint offers workforce engagement solutions, including call recording, to enhance customer engagement and compliance. Their platform integrates analytics for actionable insights.
  • Key Features:
    • Omni-channel recording
    • Speech analytics
    • Quality management
    • Compliance tools
    • Advanced reporting

3. Cistera

  • Company Name: Cistera Networks
  • Founders: Greg Royal
  • Founded Year: 2001
  • Headquarters: Plano, Texas, USA
  • Awards Received: Not available
  • Product Categories: Call Recording, Unified Communications
  • Description: Cistera provides call recording solutions integrated with unified communications. Their platform ensures compliance, quality assurance, and workforce optimization.
  • Key Features:
    • Unified communications integration
    • Compliance recording
    • Speech analytics
    • Quality assurance tools
    • Multi-channel recording

4. TelStrat

  • Company Name: TelStrat
  • Founders: Not available
  • Founded Year: 1993
  • Headquarters: Allen, Texas, USA
  • Awards Received: Not available
  • Product Categories: Call Recording, Workforce Optimization
  • Description: TelStrat specializes in call recording and workforce optimization solutions. Their platform offers features for compliance, quality monitoring, and performance analytics.
  • Key Features:
    • Voice and screen recording
    • Quality management
    • Speech analytics
    • Compliance tools
    • Performance optimization

5. NICE

  • Company Name: NICE Ltd.
  • Founders: Not available
  • Founded Year: 1986
  • Headquarters: Ra’anana, Israel
  • Awards Received: Gartner Magic Quadrant Leader (2020)
  • Product Categories: Call Recording, Customer Experience
  • Description: NICE provides call recording solutions focused on enhancing customer experience and compliance. Their platform integrates analytics and automation for actionable insights.
  • Key Features:
    • AI-driven analytics
    • Compliance recording
    • Quality management
    • Advanced automation
    • Multi-channel recording

6. Cradle

  • Company Name: Cradle
  • Founders: Not available
  • Founded Year: 2002
  • Headquarters: London, United Kingdom
  • Awards Received: Not available
  • Product Categories: Call Recording, Communication Compliance
  • Description: Cradle offers call recording solutions with a focus on communication compliance. Their platform is designed for financial institutions and other regulated industries.
  • Key Features:
    • Compliance recording
    • Multi-channel recording
    • Encryption capabilities
    • Advanced search and retrieval
    • Audit trails

7. Versadial

  • Company Name: Versadial Solutions
  • Founders: Not available
  • Founded Year: 2003
  • Headquarters: Culver City, California, USA
  • Awards Received: Not available
  • Product Categories: Call Recording
  • Description: Versadial provides call recording solutions for businesses of all sizes. Their platform focuses on quality assurance, compliance, and performance monitoring.
  • Key Features:
    • Voice and screen recording
    • Quality management
    • Search and playback options
    • User-friendly interface
    • Customizable recording rules

8. Numonix

  • Company Name: Numonix
  • Founders: Avi Margolin
  • Founded Year: 2009
  • Headquarters: Boca Raton, Florida, USA
  • Awards Received: Not available
  • Product Categories: Call Recording, Compliance Recording
  • Description: Numonix specializes in call recording solutions with a focus on compliance. Their platform is suitable for various industries, providing secure and feature-rich recording capabilities.
  • Key Features:
    • Compliance recording
    • Voice and screen recording
    • Automated archiving
    • Advanced search and retrieval
    • Integration capabilities

9. ASC Technologies

  • Company Name: ASC Technologies
  • Founders: Not available
  • Founded Year: 1964
  • Headquarters: Hamburg, Germany
  • Awards Received: Not available
  • Product Categories: Call Recording, Workforce Optimization
  • Description: ASC Technologies offers call recording and workforce optimization solutions. Their platform focuses on compliance, quality management, and analytics.
  • Key Features:
    • Voice and screen recording
    • Quality management
    • Speech analytics
    • Compliance tools
    • Performance optimization

10. Taske

  • Company Name: Taske Technology
  • Founders: Not available
  • Founded Year: 1989
  • Headquarters: Ottawa, Ontario, Canada
  • Awards Received: Not available
  • Product Categories: Call Recording, Contact Center Analytics
  • Description: Taske specializes in call recording and contact center analytics. Their platform provides insights for improving agent performance, compliance, and customer satisfaction.
  • Key Features:
    • Agent performance analytics
    • Voice and screen recording
    • Compliance tools
    • Real-time monitoring
    • Customizable reporting

11. CallCabinet

  • Company Name: CallCabinet
  • Founders: Not available
  • Founded Year: 2016
  • Headquarters: Boca Raton, Florida, USA
  • Awards Received: Not available
  • Product Categories: Call Recording, Compliance Recording
  • Description: CallCabinet provides cloud-based call recording solutions with a focus on compliance. Their platform offers secure and scalable recording capabilities for businesses of all sizes.
  • Key Features:
    • Compliance recording
    • Voice and screen recording
    • Automated archiving
    • Real-time analytics
    • Encryption capabilities

12. VoiceBase

  • Company Name: VoiceBase
  • Founders: Walter Bachtiger, Jeff Shukis
  • Founded Year: 2011
  • Headquarters: San Francisco, California, USA
  • Awards Received: Not available
  • Product Categories: Call Recording, Speech Analytics
  • Description: VoiceBase specializes in speech analytics and call recording solutions. Their platform utilizes AI for transcribing and analyzing audio data, providing actionable insights.
  • Key Features:
    • Speech analytics
    • Voice and transcription services
    • Real-time keyword spotting
    • Customizable reporting
    • Integration capabilities

13. Dubber

  • Company Name: Dubber Corporation
  • Founders: Not available
  • Founded Year: 2011
  • Headquarters: Brisbane, Australia
  • Awards Received: Not available
  • Product Categories: Call Recording, Unified Communications
  • Description: Dubber provides cloud-based call recording solutions integrated with unified communications. Their platform offers scalable and compliant recording capabilities for businesses.
  • Key Features:
    • Cloud-native architecture
    • Unified communications integration
    • AI-driven analytics
    • Compliance tools
    • User-friendly interface

14. ASCEND

  • Company Name: ASCEND Technologies
  • Founders: Not available
  • Founded Year: 2016
  • Headquarters: Chennai, Tamil Nadu, India
  • Awards Received: Not available
  • Product Categories: Call Recording, Unified Communications
  • Description: ASCEND provides call recording solutions integrated with unified communications. Their platform is designed for compliance, quality assurance, and performance monitoring.
  • Key Features:
    • Unified communications integration
    • Voice and screen recording
    • Compliance tools
    • Real-time analytics
    • Customizable reporting

15. CallRail

  • Company Name: CallRail
  • Founders: Andy Powell, Kevin Mann
  • Founded Year: 2011
  • Headquarters: Atlanta, Georgia, USA
  • Awards Received: Deloitte’s Technology Fast 500 (2018)
  • Product Categories: Call Recording, Marketing Analytics
  • Description: CallRail offers call recording and marketing analytics solutions. Their platform is designed to track and analyze calls for marketing attribution and customer insights.
  • Key Features:
    • Marketing analytics
    • Call tracking and recording
    • Keyword-level tracking
    • Lead scoring
    • Integration capabilities

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