Top 15 IT Service Management (ITSM) Companies

Introducing the top 15 IT Service Management (ITSM) companies, leaders in providing robust solutions to streamline IT operations and optimize service delivery.

These companies offer comprehensive platforms, tools, and services that enable organizations to efficiently manage and support their IT infrastructure, processes, and customer interactions.

With their expertise in ITSM, these companies empower businesses to enhance service quality, ensure compliance, and drive operational efficiency. Whether it’s incident management, change management, or service catalog automation, these industry-leading ITSM companies are trusted partners in achieving IT excellence.

ServiceNow

• Company Name: ServiceNow
• Founders: Fred Luddy
• Founded: 2004
• Headquarters: Santa Clara, United States
• Product Categories: IT Service Management, IT Operations Management, IT Business Management, Customer Service Management
• Description: ServiceNow is a cloud-based platform that offers ITSM solutions and workflow automation. It helps organizations streamline their IT processes, improve service delivery, and enhance overall operational efficiency.
• Key Features:
  • Service catalog and request management
  • Incident, problem, and change management
  • IT asset management and discovery

Atlassian

• Company Name: Atlassian
• Founders: Mike Cannon-Brookes and Scott Farquhar
• Founded: 2002
• Headquarters: Sydney, Australia
• Product Categories: IT Service Management, Agile Project Management, Collaboration Tools, Developer Tools
• Description: Atlassian provides a suite of software products, including ITSM solutions, that enable teams to collaborate, track projects, and deliver exceptional IT services efficiently.
• Key Features:
  • Incident and request management
  • Change and problem management
  • Knowledge base and self-service portal

Micro Focus

• Company Name: Micro Focus
• Founders: N/A (Merged company)
• Founded: 1976
• Headquarters: Newbury, United Kingdom
• Product Categories: IT Service Management, Application Development, Testing, Security, Analytics
• Description: Micro Focus provides a wide range of enterprise software solutions, including ITSM, to help organizations effectively manage their IT services and support business growth.
• Key Features:
  • Incident and problem management
  • Change and release management
  • Service level management

Ivanti

• Company Name: Ivanti
• Founders: N/A (Merged companies)
• Founded: 2017
• Headquarters: South Jordan, United States
• Product Categories: IT Service Management, IT Asset Management, Endpoint Security, Unified Endpoint Management
• Description: Ivanti offers a comprehensive suite of IT solutions, including ITSM, to help organizations effectively manage their IT assets, secure endpoints, and deliver exceptional IT services.
• Key Features:
  • Incident and problem management
  • Change and release management
  • Asset and endpoint management

SolarWinds

• Company Name: SolarWinds
• Founders: Donald Yonce, David Yonce, and brothers
• Founded: 1999
• Headquarters: Austin, United States
• Product Categories: IT Service Management, Network Management, Systems Management, Database Management
• Description: SolarWinds offers a wide range of IT management solutions, including ITSM, that help organizations monitor, manage, and optimize their IT infrastructure and services.
• Key Features:
  • Incident and problem management
  • Change and release management
  • Asset and configuration management

Axios Systems

• Company Name: Axios Systems
• Founders: Tasos Symeonides
• Founded: 1988
• Headquarters: Edinburgh, United Kingdom
• Product Categories: IT Service Management, IT Asset Management, Configuration Management Database (CMDB)
• Description: Axios Systems offers a comprehensive ITSM platform, assyst, that enables organizations to optimize their IT service delivery, improve customer satisfaction, and drive operational efficiency.
• Key Features:
  • Incident and problem management
  • Change and configuration management
  • Service level agreements (SLAs) and reporting

Freshworks

• Company Name: Freshworks
• Founders: Girish Mathrubootham, Shan Krishnasamy
• Founded: 2010
• Headquarters: San Mateo, United States
• Product Categories: IT Service Management, Customer Relationship Management, Sales and Marketing Software
• Description: Freshworks offers a suite of software products, including ITSM solutions, that help organizations streamline their IT service operations and deliver exceptional customer experiences.
• Key Features:
  • Incident and problem management
  • Change and release management
  • Self-service portal and knowledge base

ManageEngine

• Company Name: ManageEngine
• Founders: Girish Mathrubootham
• Founded: 2002
• Headquarters: Pleasanton, United States
• Product Categories: IT Service Management, IT Operations Management, IT Security Management, IT Analytics
• Description: ManageEngine offers a comprehensive suite of IT solutions, including ITSM, to help organizations manage their IT services, enhance productivity, and ensure business continuity.
• Key Features:
  • Incident and problem management
  • Change and release management
  • Service level management

SysAid

• Company Name: SysAid Technologies
• Founders: Israel Lifshitz
• Founded: 2002
• Headquarters: Tel Aviv, Israel
• Product Categories: IT Service Management, IT Asset Management, IT Operations Management, Chatbots
• Description: SysAid Technologies provides an ITSM platform that enables organizations to streamline their IT service management, automate workflows, and enhance customer satisfaction.
• Key Features:
  • Incident and problem management
  • Change and release management
  • Asset and configuration management

Alemba

• Company Name: Alemba
• Founders: N/A
• Founded: 2007
• Headquarters: Manchester, United Kingdom
• Product Categories: IT Service Management, IT Asset Management, Configuration Management
• Description: Alemba offers an ITSM platform, vFire, that helps organizations optimize their IT service delivery, automate processes, and improve operational efficiency.
• Key Features:
  • Incident and problem management
  • Change and release management
  • Configuration management database (CMDB)

IBM

• Company Name: IBM Managed Services
• Founders: Charles Ranlett Flint
• Founded Year: 1911
• Headquarters: Armonk, New York, USA
• Product Categories: Cloud Services, Security, IT Infrastructure
• Description: IBM Managed Services delivers end-to-end IT solutions, leveraging their extensive expertise in cloud computing, security, and IT infrastructure management.
• Key Features: 24/7 monitoring, proactive threat detection, cloud migration services, disaster recovery, IT infrastructure optimization.

Microsoft Azure

• Company Name: Microsoft Azure
• Founders: Bill Gates, Paul Allen
• Founded Year: 1975
• Headquarters: Redmond, Washington, USA
• Product Categories: Cloud Services, Data Management, AI
• Description: Microsoft Azure offers a comprehensive suite of managed services, including cloud computing, data management, and AI, enabling organizations to scale and innovate.
• Key Features: Scalable infrastructure, data analytics, AI services, DevOps support, advanced security measures.

Amazon Web Services (AWS)

• Company Name: Amazon Web Services (AWS) Managed Services
• Founders: Jeff Bezos
• Founded Year: 2006
• Headquarters: Seattle, Washington, USA
• Product Categories: Cloud Services, Storage, Machine Learning
• Description: AWS Managed Services offers fully managed cloud solutions, providing organizations with secure and scalable infrastructure, storage, and machine learning capabilities.
• Key Features: Automated provisioning, continuous monitoring, data backup, disaster recovery, machine learning tools.

Cisco

• Company Name: Cisco Managed Services
• Founders: Leonard Bosack, Sandy Lerner
• Founded Year: 1984
• Headquarters: San Jose, California, USA
• Product Categories: Networking, Security, Collaboration
• Description: Cisco Managed Services delivers integrated networking, security, and collaboration solutions, ensuring organizations have reliable and efficient IT infrastructure.
• Key Features: Network monitoring, threat detection, VPN services, video conferencing, unified communication.

Hewlett Packard Enterprise (HPE)

• Company Name: Hewlett Packard Enterprise (HPE)
• Founders: Bill Hewlett, Dave Packard
• Founded Year: 2015
• Headquarters: San Jose, California, USA
• Product Categories: IT Infrastructure, Storage, Servers
• Description: HPE provides managed services for IT infrastructure, including storage, servers, and hybrid cloud solutions, helping organizations optimize their technology operations.
• Key Features: IT infrastructure management, server monitoring, storage optimization, hybrid cloud integration, IT support.