The 20 Leading Customer Support Outsourcing Firms : In-Depth Insights for Strategic Partnerships
As businesses navigate an increasingly competitive landscape, exceptional customer support has become a cornerstone of success. Outsourcing customer support allows companies to leverage specialized expertise, scale operations efficiently, and focus on core competencies. In 2025, the global customer support outsourcing market continues to thrive, driven by technological advancements, multilingual capabilities, and a focus on personalized customer experiences. As an experienced market research head, I’ve curated a list of the top 20 customer support outsourcing companies, providing in-depth insights into their origins, offerings, and unique strengths. Each profile is designed to help business leaders make informed decisions when selecting a partner to elevate their customer experience (CX).
1. TELUS Digital
- Founders: Jeffrey Puritt (President & CEO, leading the transformation)
- Founded Year: 2005 (as TELUS International)
- Headquarters: Vancouver, Canada
- Product Categories: Customer Support, Digital CX, AI Data Solutions, IT Services
- Company Description: TELUS Digital, formerly TELUS International, is a global leader in customer experience outsourcing, serving over 600 clients across 32 countries. With a workforce of 78,000+, the company blends human expertise with AI-driven solutions to deliver seamless omnichannel support. Specializing in industries like tech, e-commerce, and healthcare, TELUS Digital is renowned for its innovative platforms, such as AI-powered chatbots and data annotation services, ensuring culturally nuanced and scalable support. Its commitment to employee well-being and sustainability enhances its reputation as a trusted CX partner.
- Key Features:
- Omnichannel support across phone, email, chat, and social media
- Multilingual services in 50+ languages
- AI-driven chatbots and automation for cost efficiency
- Industry-specific expertise in fintech, gaming, and travel
- Robust training programs for culturally aligned agents
- Global delivery centers for 24/7 support
2. Foundever
- Founders: Laurent Uberti (acquired Sitel Group in 1985)
- Founded Year: 1985 (as Sitel, rebranded to Foundever)
- Headquarters: Miami, Florida, USA
- Product Categories: Customer Support, Technical Support, Sales Outsourcing, Digital CX
- Company Description: Foundever, formerly Sitel Group, is a global CX leader with over 170,000 associates across 40+ countries. Acquired by Laurent Uberti’s family in 1998, it has grown through strategic mergers, including SYKES in 2021. Foundever serves industries like retail, telecom, and finance, offering AI-enhanced, multilingual support. Its proprietary technology and focus on employee engagement ensure high-quality, scalable solutions. The company’s global footprint and innovative CX orchestration make it a go-to for enterprises seeking to elevate customer loyalty.
- Key Features:
- AI-powered CX solutions for personalized interactions
- Multilingual support in 60+ languages
- End-to-end services, from customer care to sales
- Advanced analytics for performance optimization
- Nearshore and offshore delivery models
- ISO 27001 and GDPR compliance for data security
3. Alorica
- Founders: Andy Lee
- Founded Year: 1999
- Headquarters: Irvine, California, USA
- Product Categories: Customer Support, Digital CX, Technical Support, Financial Solutions
- Company Description: Alorica, founded by Andy Lee, is a digital CX powerhouse with over 100,000 employees across 150+ countries. Serving clients like Target and Bank of America, Alorica emphasizes employee engagement and cultural alignment to deliver authentic customer interactions. Its digital-first approach integrates AI, automation, and analytics to provide scalable, cost-effective support. With a strong presence in North America and the Philippines, Alorica is ideal for businesses seeking versatile outsourcing partners across industries like healthcare and e-commerce.
- Key Features:
- Digital-first solutions with AI and automation
- Multilingual support for global reach
- Flexible pricing models ($10–$30/hour)
- Industry expertise in retail, finance, and SaaS
- Robust compliance with global security standards
- 24/7 support with scalable teams
4. Teleperformance
- Founders: Daniel Julien
- Founded Year: 1978
- Headquarters: Paris, France
- Product Categories: Customer Support, Omnichannel CX, Back-Office Services, Social Media Management
- Company Description: Teleperformance, founded by Daniel Julien, is one of the world’s largest contact centers, employing over 420,000 agents across 400+ locations in 67 countries. Serving industries like automotive, healthcare, and tech, it offers omnichannel support, AI-driven analytics, and back-office solutions. Known for its global scale and operational excellence, Teleperformance helps clients like Vodafone and Comcast deliver consistent, high-quality CX. Its focus on innovation and employee training ensures adaptability to evolving customer needs.
- Key Features:
- Omnichannel support across all digital platforms
- AI-powered analytics for customer insights
- Multilingual support in 300+ languages
- Scalable solutions for seasonal demands
- Comprehensive back-office services
- GDPR and ISO-certified security protocols
- Global delivery for 24/7 coverage
5. Concentrix
- Founders: Formed via Synnex spin-off (no single founder)
- Founded Year: 2004
- Headquarters: Fremont, California, USA
- Product Categories: Customer Support, Analytics, Digital Transformation, Back-Office Support
- Company Description: Concentrix, a Fortune 500 company, emerged from Synnex’s BPO division and now employs over 300,000 professionals globally. Serving industries like tech, retail, and finance, it leverages advanced analytics and AI to deliver transformative CX. Concentrix’s data-driven approach and digital transformation focus make it a preferred partner for brands like Microsoft and Google. Its global delivery model and robust training programs ensure high-quality, scalable support tailored to client needs.
- Key Features:
- Data-driven insights via advanced analytics
- AI-powered CX solutions
- Multilingual support in 40+ languages
- Industry expertise in SaaS and finance
- ISO and GDPR-compliant security
- Flexible pricing ($20–$25/hour in North America)
- 24/7 global support
6. Helpware
- Founders: Robert Nash
- Founded Year: 2015
- Headquarters: Lexington, Kentucky, USA
- Product Categories: Customer Support, Microtasking, Data Annotation, Technical Support
- Company Description: Helpware, founded by Robert Nash, is a fast-growing BPO provider known for its people-centric culture and flexibility. Serving over 250 clients in 20+ languages, Helpware caters to startups and enterprises in e-commerce, agriculture, and robotics. Its microtasking solutions and API-driven human support enhance machine learning and CX. With a 90%+ customer satisfaction rate and low attrition, Helpware is a dynamic partner for businesses seeking innovative outsourcing solutions.
- Key Features:
- Microtasking for high-volume, accurate tasking
- API-driven human support for custom applications
- Multilingual support in 20+ languages
- Industry expertise in e-commerce and AI
- Flexible pricing for startups
- Nearshore and offshore delivery options
- High employee retention for consistent service
7. SupportNinja
- Founders: Cody McLain
- Founded Year: 2015
- Headquarters: Dallas, Texas, USA
- Product Categories: Customer Support, Technical Support, Content Moderation, Data Processing
- Company Description: SupportNinja, founded by Cody McLain, serves 200+ clients, including Midjourney and the Gates Foundation, with a focus on scalability and flexibility. Operating in the USA and the Philippines, it offers 24/7 support across SaaS, e-commerce, and fintech. SupportNinja’s fixed pricing model and emphasis on employee well-being ensure reliable, cost-effective CX. Its expertise in content moderation and data processing makes it a versatile partner for tech-driven businesses.
- Key Features:
- Fixed pricing based on agent expertise
- 24/7 support across multiple channels
- Content moderation for digital platforms
- Industry focus on SaaS and fintech
- Scalable teams for rapid growth
- Strong employee engagement programs
8. PartnerHero
- Founders: Shervin Talieh
- Founded Year: 2014
- Headquarters: Boise, Idaho, USA
- Product Categories: Customer Support, Content Moderation, AI Bots, Software QA
- Company Description: PartnerHero, founded by Shervin Talieh, is a BPO innovator recognized as a 2023 Newsweek Most Loved Workplace. Serving clients like Meta and Faire, it custom-builds teams to align with client culture. With operations in 10+ countries, PartnerHero offers 24/7 support, AI-driven bots, and software QA. Its focus on employee well-being, offering 10–20% higher wages, ensures motivated teams delivering high-quality CX for SaaS and e-commerce brands.
- Key Features:
- Custom-built teams for cultural alignment
- 24/7 support with onshore/offshore options
- AI bots for automated interactions
- Software QA and content moderation
- Flexible pricing starting at $10/hour
- High employee satisfaction for consistent service
9. Simply Contact
- Founded Year: 2013
- Headquarters: Dnipro, Ukraine
- Product Categories: Customer Support, Technical Support, Sales, Back-Office Services
- Company Description: Simply Contact, a European BPO leader, serves clients in 20+ countries with over 400 employees. Specializing in fintech, travel, and e-commerce, it offers multilingual support in 18+ languages. Its ISO 27001 and HIPAA certifications ensure data security, while its in-house CRM optimizes omnichannel interactions. Simply Contact’s focus on innovation and cultural alignment makes it ideal for businesses seeking reliable, European-centric outsourcing solutions.
- Key Features:
- Multilingual support in 18+ languages
- ISO 27001, HIPAA, and PCI DSS certified
- Omnichannel support via CRM integration
- Industry expertise in fintech and travel
- Flexible pricing based on team size
- 24/7 technical support
10. SkyCom
- Founders: Not publicly disclosed
- Founded Year: 2008
- Headquarters: Florida, USA
- Product Categories: Customer Support, IT Support, Telemarketing, Back-Office Services
- Company Description: SkyCom, a nearshore BPO with over 2,000 employees, serves 35 clients across five countries, focusing on healthcare, finance, and telecom. Its native English-speaking agents and Latin American operations reduce time zone friction for U.S. businesses. Offering scalable, multilingual support, SkyCom’s end-to-end services, from customer care to sales, ensure cost-effective CX. Its 15+ years of experience make it a reliable partner for mid-range pricing solutions.
- Key Features:
- Nearshore model for reduced time zone issues
- Native English-speaking agents
- Multilingual support for global clients
- Industry expertise in healthcare and finance
- Scalable BPO services
- Mid-range pricing based on complexity
11. Integra Global Solutions
- Founded Year: 2004
- Headquarters: Pittsburgh, Pennsylvania, USA
- Product Categories: Customer Support, Accounting, Software Development, Back-Office Services
- Company Description: Integra Global Solutions, with 1,200+ staff across the USA, UK, India, and the Philippines, specializes in 24/7 customer support for e-commerce, healthcare, and retail. Its cross-cultural training and neutral accent programs ensure professional interactions, reducing costs by up to 50%. Integra’s focus on customer psychology and tailored solutions enhances brand loyalty, making it a trusted partner for businesses seeking efficiency and quality.
- Key Features:
- 24/7 support via live chat, email, and phone
- Cross-cultural and accent training
- Cost savings of up to 50%
- Industry focus on e-commerce and healthcare
- Scalable teams for seasonal demands
- Robust quality assurance processes
12. TTEC
- Founders: Kenneth Tuchman
- Founded Year: 1982
- Headquarters: Englewood, Colorado, USA
- Product Categories: Customer Support, Digital CX, Content Moderation, Fraud Prevention
- Company Description: TTEC, founded by Kenneth Tuchman, is an industry veteran with 40+ years of CX expertise. Serving iconic brands worldwide, TTEC offers onshore, nearshore, and offshore solutions across tech, retail, and healthcare. Its AI-driven platforms and operational orchestration deliver innovative, scalable support. TTEC’s reputation for excellence and employee-centric culture ensures high-quality CX, making it a strategic partner for businesses aiming to enhance customer engagement.
- Key Features:
- AI-driven CX technology
- Multilingual support in 30+ languages
- Omnichannel solutions for seamless interactions
- Industry expertise in tech and retail
- Scalable delivery models
- Robust fraud prevention services
- Award-winning employee engagement
13. Transcom
- Founded Year: 1995
- Headquarters: Stockholm, Sweden
- Product Categories: Customer Support, Sales, Technical Support, Credit Management
- Company Description: Transcom, a European BPO leader, serves global brands with a strong presence in Europe, North America, and the Philippines. Specializing in digital channels, it offers customer-centric support for retail, telecom, and finance. Transcom’s competitive pricing ($15–$25/hour) and ISO-certified security make it a reliable choice for businesses seeking regional expertise and scalability. Its focus on digital transformation ensures modern, efficient CX solutions.
- Key Features:
- Expertise in digital channels
- Multilingual support for European markets
- Competitive pricing ($15–$25/hour)
- ISO and GDPR-compliant security
- Industry focus on retail and telecom
- Scalable teams for peak seasons
14. VXI Global Solutions
- Founders: David Zhou and Eva Wang
- Founded Year: 1998
- Headquarters: Los Angeles, California, USA
- Product Categories: Customer Support, Omnichannel CX, Software Development, QA
- Company Description: VXI Global Solutions, founded by David Zhou and Eva Wang, delivers BPO and CX services to industries like telecom, healthcare, and finance. With 20+ years of experience, VXI combines human expertise with AI-driven tools to provide multilingual, omnichannel support. Its proprietary platforms, like Talent Match Pro, enhance hiring and training, ensuring high-quality CX. VXI’s global reach and innovative focus make it a strategic partner for scalable support.
- Key Features:
- Omnichannel support with AI integration
- Proprietary hiring and training platforms
- Multilingual support in 40+ languages
- Industry expertise in healthcare and telecom
- Scalable solutions for enterprise clients
- Strong focus on employee training
15. SupportYourApp
- Founders: Daria Leshchenko
- Founded Year: 2010
- Headquarters: Kyiv, Ukraine
- Product Categories: Customer Support, Technical Support, Lead Generation, Back-Office Services
- Company Description: SupportYourApp, founded by Daria Leshchenko, serves 250+ tech unicorns like Calm and Mastercard with 1,200+ professionals in 60+ languages. Its AI-powered chatbots and lead generation expertise drive high CSAT and conversions. Operating globally, SupportYourApp’s ISO-certified security and 24/7 coverage ensure seamless CX for SaaS and e-commerce. Its focus on personalized, scalable support makes it a top choice for growing businesses.
- Key Features:
- AI-powered chatbots for automation
- Multilingual support in 60+ languages
- Lead generation and marketing expertise
- ISO 27001 and GDPR compliance
- 24/7 support for global clients
- High CSAT for tech unicorns
16. Peak Support
- Founders: Jonathan Steiman
- Founded Year: 2015
- Headquarters: Boston, Massachusetts, USA
- Product Categories: Customer Support, BPO, Back-Office Services, Technical Support
- Company Description: Peak Support, founded by Jonathan Steiman, is a boutique BPO provider specializing in scalable, cost-effective CX for e-commerce, SaaS, and healthcare. With a strong focus on employee happiness, Peak Support delivers personalized support across channels like email, chat, and phone. Its global team and flexible pricing make it ideal for startups and mid-sized businesses seeking high-quality outsourcing without complexity.
- Key Features:
- Personalized support for small to mid-sized businesses
- Multilingual support in 10+ languages
- Flexible pricing for startups
- Strong focus on employee satisfaction
- Omnichannel support via email, chat, and phone
- Industry expertise in SaaS and e-commerce
17. Boldr
- Founders: David Sudol
- Founded Year: 2017
- Headquarters: Boulder, Colorado, USA
- Product Categories: Customer Support, Data Processing, Content Moderation, Back-Office Services
- Company Description: Boldr, founded by David Sudol, is an innovative BPO provider focused on empowering businesses through ethical outsourcing. Serving clients in e-commerce, tech, and non-profits, Boldr’s 1,000+ employees across five countries deliver tailored CX solutions. Its community-driven approach, investing in local causes, ensures motivated teams. Boldr’s flexibility and data-driven support make it a compelling choice for socially conscious brands seeking scalable outsourcing.
- Key Features:
- Ethical, community-focused outsourcing
- Multilingual support in 15+ languages
- Data processing and content moderation
- Flexible solutions for startups
- Industry focus on e-commerce and tech
- High employee engagement programs
18. Hugo
- Founded Year: 2017
- Headquarters: Chicago, Illinois, USA
- Product Categories: Customer Support, Back-Office Outsourcing, Finance & Accounting, Sales
- Company Description: Hugo, a fast-growing BPO provider, serves global enterprises like Google and Meta with complex, high-touch CX workflows. Its in-house Hugo Academy ensures rigorous agent training, delivering scalable, high-quality support. Operating in B2B and B2C markets, Hugo blends AI tools and human judgment to enhance CX. Recognized by Clutch as the fastest-growing CX provider in 2024–2025, Hugo is ideal for brands requiring adaptable, premium outsourcing solutions.
- Key Features:
- High-touch CX workflows with AI integration
- Rigorous training via Hugo Academy
- Scalable teams with surge capacity
- Industry expertise in tech and e-commerce
- B2B and B2C support
- Clutch-recognized for rapid growth
19. RPM BPO
- Product Categories: Customer Support, Technical Support, Back-Office Services, CX Solutions
- Company Description: RPM BPO stands out for its human-centered, ethical approach to outsourcing, serving clients across e-commerce, gaming, and tech. With a global workforce offering 75+ languages, RPM invests in employee development and local communities, ensuring dedicated teams. Its flexible solutions, from part-time to full-time support, cater to diverse CX needs. RPM’s focus on quality and adaptability makes it a reliable partner for businesses seeking innovative outsourcing.
- Key Features:
- Ethical, human-centered outsourcing
- Multilingual support in 75+ languages
- Flexible part-time/full-time solutions
- Industry focus on gaming and e-commerce
- Investment in employee development
- Global delivery for 24/7 support
20. Auxis
- Founders: Raul Vega
- Founded Year: 1997
- Headquarters: Fort Lauderdale, Florida, USA
- Product Categories: Customer Support, IT Outsourcing, Finance & Accounting, Back-Office Services
- Company Description: Auxis, founded by Raul Vega, is a nearshore BPO leader recognized on the IAOP 2024 Global Outsourcing 100. Serving clients in healthcare, retail, and fintech, Auxis offers cost-effective CX solutions with a strong presence in Latin America. Its focus on digital transformation and operational efficiency ensures high-quality, scalable support. Auxis’s nearshore model and industry expertise make it a strategic partner for U.S. businesses seeking proximity and affordability.
- Key Features:
- Nearshore delivery for U.S. clients
- Industry expertise in healthcare and fintech
- Digital transformation solutions
- Scalable, cost-effective support
- IAOP Global Outsourcing 100 recognition
- Multilingual support for regional markets
NOTE: If you have any suggestions, or if your business or organization has notable achievements or qualifications to be featured in the list of top companies above, we’d love to hear from you
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